View Cart
Free Shipping Continental US Only
Mexican Imports Tucson, AZ

Direct From Mexico Customer Testimonials


Below is a sampling of the comments we receive about our customer service and products.

If you would like to tell us about your shopping or customer service experience with Direct From Mexico, send us an Email, or call us. You may also post comments and questions on our Direct From Mexico Facebook Page.

"I ordered a hanging star light from "Direct From Mexico". I had a little bit of reservation, thinking that my order would be coming from Mexico. As it turns out, the warehouse is in Arizona. Fantastic customer service. It's beautiful and shipping was quick. I will definitely be ordering more from this company!!!
Thank you sooooooooooo much!!!"
Terri Herrington - Coordinator
"I found some metal cactus online at directfrommexico and called the phone number to get some information. Philip was extremely helpful, and I bought several things from him at different times. Everything came when it was supposed to and I was very happy with the products. I'll definitely shop there in the future."
Nancy H. - Las Vegas, NV (April 2014)
"I ordered the 6 ft. kiva ladder and was pleasantly surprised how well made and study it was. The picture doesn't do it justice. It arrived on time and was well packaged. I have a rustic southwest style decor in my bedroom and the kiva ladder was the finishing touch. I have received so many compliments. Thanks again Direct From Mexico... I will be ordering more products."
Shirley B. - Philadelphia, PA (March 2014)
"I received my purchase within a few days of my order. It was VERY convenient!! and I appreciated the fact that I didn't need to pay for shipping. EXCELLENT service."
Wendy W. - Saint Paul, MN (March 2014)
"Our experience ordering from directfrommexico was perfect. We had someone who personally took our large order and it went smoothly. Shipping was very fast too and we had no issues. Thank you!"
Teresa V. - Los Angeles CA (January 2014)
"The folks from Direct from Mexico are amazing! I ordered the wrong size and didn't realize my mistake until the merchandise arrived. The company was so kind and helpful, arranging for the wrong items to be picked up and swiftly sending me the correct ones. They are one in a million in their professionalism and customer care. I would recommend them 100%. Their products are beautiful, prices quite reasonable, and service is unmatched."
Carol B. - Bellingham, WA (January 2014)
"I've ordered from Direct From Mexico two times and both experiences were great. Free shipping both times and the light fixtures are beautifully handmade and very inexpensive. I have shopped similar star light fixtures and they have been almost double the price and not as nice! I will continue using them for unique good quality products."
Danna K. - Smyrna, GA (December 2013)
"A wonderful experience with DFM. Their customer service rep could not have been any better in all areas. He knew the product, he was friendly, helpful, polite... the best I have ever worked with at any business. More businesses should model their customer service on the same level as DFM!!! What an improvement it would be for those companies who do not have a clue how their customer service causes them to drop business. My order came in exactly as promised and on time. I will order again in the future as needed. Thanks to DFM for such a pleasant transaction. Happy customer, JK"
Janice K. - Mechanicsville, VA (December 2013)
"Shopping on the DirectfromMexico site was easy and fast, free delivery was an unexpected plus, my shipment came in less than 2 weeks, and the tables I ordered are amazingly beautiful! Even the FedEx driver commented on how well they were packaged to keep them safe in transit. The quality is excellent and the tables complete my living room perfectly. I can smell fresh wood when I walk downstairs. Thank you for a high-class experience; I will be a return customer for sure. Sincerely, K. Ford"
K. Ford - Ashburn, VA (September 2013)
"I love, love, love, this site! Great products and reasonably priced. Their shipping is wonderful and they take pride in getting my merchandise to me with special care!"
Evangeline N. - Aztec, NM (August 2013)
"I'm very satisfied with the overall shopping experience at Directfrommexico. Although some of the tiles were broken in shipment, they responded promptly to my phone call and are replacing them. They didn't even ask for a photo of the broken tiles; they just took my word for it. I do have a photo if they want it. I will order from this vendor in the future."
May Belle S. - Santa Rosa, CA (March 2013)
"This was a very easy transaction with great, personalized service, on a very personalized order. We appreciate still being able to get this kind of service today. Thank you!!"
Michael M. - Plano, TX (June 2012)
"My beautiful table, chairs and lamps arrived today and although there was a delivery issue with a local company, DirectfromMexico went out of their way to keep me informed during the process and resolved the problem to my satisfaction. The items are well-made and I'm so pleased with the way Directfrommexico does business...I look forward to buying from them again! Personally, thank you Merk or going above and beyond!!"
Dolores W. - Las Vegas, NV (January 2012)
"Thank you so much for our beautiful Francisco Console with the natural copper top. The size is ideal and the design is unique and exceptional. We are delighted with it and with the follow-up service provided by Direct From Mexico. Free shipping and a timely discount helped to make us comfortable with this sight-unseen, online credit card purchase. Now, however, we are so pleased that we highly recommend DirectFromMexico and definitely anticipate future orders."
J and P Ramondetta - NJ
"Our purchase of two beautiful flower pots arrived safely; carefully wrapped. I am extremely pleased with the color they add to my home. I appreciate the prompt service and will order again should I need some of the products in the future. I have given your name to guests who have admired them."
R. Last - NM
"I love Direct From Mexico's beautiful, high-quality Talavera Pottery! AAA I am a repeat customer, so shop with confidence! They really package their fragile items very well, also. Thank You."
K. Bouchard - MI
"Over many years we had ordered furniture three or four times from Direct from Mexico, with outstanding results.  Always first class items AND service. Never had any occasion to talk with Customer Service. Bound to happen, most recent order (this  furniture is hard to package and they do  a great job) some arrived damaged. All I will say, to keep it short, is the CS people totally exceeded our expectations, even though I was quite sure they would take care of it in an OK fashion. They went way beyond. Needless to say, we are now even happier customers who will definitely urge all we know to buy here. (I don't usually give any testimonials, certainly not glowing ones like this.)"
T. May - FL
"I LOVE THIS STORE!! I took a chance ordering talavera tile on-line with a concern that it would break. But the folks at made sure to package everything securely and all tiles arrived in one piece. However, on the second order, there was some breakage, but their customer service was incredible - they replaced the broken tiles immediately and without hassle. Again, they all arrived in safely. I have since ordered several more items including a huge standing lamp - it's beautiful!! Thank you for such an awesome shopping experience."
Martha V. - CA
"Personal Customer Service and Follow Through. Quality Merchandise. On time delivery. Very friendly and easy to work with."
P. Pernot - NJ
"Everything we have ordered (and we have ordered several times!) has met our expectations. Items come very well packed as well."
J. Anderson - CA
"While a good friend who owns a local sawmill is custom building a mesquite dining table for me, I decided to find chairs from the same wood somewhere online. Direct From Mexico in Tucson, Arizona, had exactly what I wanted. Six side chairs and two end arm chairs came to well over $4,000, more than I had ever come close to spending on line! And for a product I could not first inspect... I phoned customer service to see if perhaps there were a prior customer somewhere in my neck of the woods, someone to serve as a reference and maybe even to allow me to inspect their furniture. Nothing anywhere near me. But the fellow on the other end of the line was as genial and accommodating as they come, a man with over a decade on the store's staff. Never got his name. Friendly, funny, a story-teller, fully understanding of my concern, quite knowledgeable about mesquite and the techniques of fashioning furniture from it. He totally put my mind at ease to the point that I had no qualms whatever remaining about a truly major, sight-unseen, credit-card, Internet purchase. Not only will I have my lovely mesquite chairs for life (they arrived within two weeks or so by FedEx Freight), but I plan on being Direct From Mexico's customer for life as well."
Edward S. - TX
"The furniture items were better than photos on line. Very pleased. Free shipping made all the difference in price for mid Atlantic purchase. I would recommend this merchant to anyone. I expect to make future purchases."
G. Hilton - VA
"Directfrommexico was friendly on the phone and their service was prompt. I ordered four Mexican shopping bags and requested a variety of colors. My preferences were reflected in the selection sent. the quality of the product excellent. I would definitely order from directfrommexico again and have shared my experience with friends and co-workers. it was a pleasure to have such a positive experience with an online vendor!"
S. Harmon - WA
"My order arrived in perfect condition and was exactly as pictured. The lamps are beautiful and look like they were made for the night stands. Thank you very much for offering such quality products."
C. Farrell - NV
"Very prompt,and extremely well packed for secure shipment. I would recommend DFM to anyone. The mirror I bought was as it appeared in their ads and I am very pleased with all aspects of the transaction and plan on doing business with them in the future. It's good to know there are still some really good up front companies on the net."
David T. - CA
"I could not believe how well packed my shipment was. Just outstanding! The prices were great, the shipping was fast and free... I'm totally impressed. Great job."
L. Allen - AL
"Very prompt! Received within five days. I have ordered Talavera from other companies and it has taken between 4 to 6 months to receive merchandise."
D. Petersen - MN
"This was my first contact with directfrommexico and I found them to be very efficient. The person receiving the gift said it arrived in perfect condition. I would definitely do business with them again."
R. Schmidt - VA
"Excellent quality - I purchased a bookcase and it was delivered quickly... Beautiful craftsmanship!"
M. Phillips - NJ
"Overall the whole delivery was brilliant and it was definitely worth while and I think it is great because we looked everywhere and could not find what we were looking for but then you came and found it straight away it was brilliant and I would advise anyone too use you again. Thank you very much. If there is anything that i can do to marketing in the U.K. please let me know. Best regards"
A. Lench - UK
"Armoire arrived and is as described on the website. Received confirmation emails and tracking numbers within stated time frame. Will not hesitate to order from these folks again."
D. Burns - MA
"Fairly priced. Delivery of items was very quick and they had items in stock unlike other merchants that I tried. The delivery service that is used (federal express) is not flexible. Be prepared to have to help the driver take the order off the truck (in the case of furniture). Unless you are available to do that they will not deliver the furniture. I had to get the merchant involved with federal express to get the items delivered. The assistance I received from Directfrommexico was excellent."
L. Gaudie - IL
"The pottery I ordered was wrapped very well to avoid breakage. Switchplates were wrapped individually to avoid scratching. My products arrived promptly. Good quality, excellent service."
L. Hendricksen - WA
"This company was great to work with. I ordered 55 oil cloth bags for a birthday party, and when they ran out of the small bags they finished the order with large bags for the same price. They even called me direct to make sure that they would work. I would definitely refer anyone to them!"
A. Ridgway - CA
"Twice, I have seen the customer service department go the extra mile. They are at the top of my list of favorites."
D. Smartt - TN

If you would like to tell us about your shopping or customer service experience with Direct From Mexico, send us an Email, or call us.