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Direct From Mexico has been in the business of supplying fine Mexican goods to thousands of satisfied customers for more than 19 years. We pride ourselves on providing excellent customer service. Please call if you have any questions or need additional information.
Call Toll Free: 1-866-234-8744
From Outside US Call: 520-622-6454 ext 7007
INTERNATIONAL ORDERS CLICK HERE.
Important information and policies for international orders.
Shipping Policy
Orders ship from Tucson, Arizona. We ship most in stock orders within five business days and any back ordered items usually within two to four weeks. Special order items may take 2 to 12 weeks depending on the nature of the item requested. We will notify you with the estimated delivery time on back ordered items and custom orders.
Tracking information will automatically be sent to you at time of shipping if a valid email address is provided.
FREE GROUND SHIPPING
On all orders to most addresses in the United States except Alaska and Hawaii!
Exceptions include remote rural areas, secluded mountain areas and offshore islands requiring sea freight. Your order will be shipped via small package carrier or freight shipper, depending on the size of your order. All small orders will be shipped FedEx Ground or USPS mail. All large furniture orders will be shipped by ground freight. If your address is not within the continental US or is an exception, as noted above, we will contact you with shipping charges before we process your order.
Overnight, 2-Day & 3-Day Expedited Shipping is Not Free
You may select to have your order shipped Overnight, 2-day or 3-day from the shipping method dropdown box when placing your order. These shipping methods are not included as part our free shipping offer. You will be contacted when your order is ready to ship with the additional charges that will be applied to your order. If you would like us to just go ahead with your order without contacting you, please let us know in the comments section during order checkout. If your order is placed before 12:00 PM MST, we will make every effort to have your order ready to ship the same day, provided the items are in stock. Orders placed after 12:00 PM MST will usually ship the following day. Our strong relationships with our shipping partners enables us to provide these expedited services with reasonable shipping fees.
Inside Delivery & Liftgate Service
INSIDE DELIVERY AND LIFTGATE SERVICE IS NOT INCLUDED AS PART OF OUR STANDARD FREE SHIPPING! These service are additional and may be needed if your order consists of large furniture items and you won't have help available to move the item(s) into your home. Click the "Additional Shipping Services" check box during checkout and we will contact you before shipping your order. If you require these additional service, we can arrange to ship your order to a transport company in your area that offers inside delivery. Additional shipping charges will apply and must be quoted and accepted by you before your order is processed and shipped. Additionally, your order will be delayed by a few days to make these arrangements. Your order will still ship free from Tucson, AZ to your local transport company.
Return Policy
We want all our customers to be satisfied with their purchase, but if you are not simply return it within 15 days of receipt and we will credit you for the entire amount of your merchandise minus a 15% restocking fee. This does not apply to special orders — only to normal stock items.
The item(s) you are returning need to arrive back to us in the same condition as when it left our warehouse. Please repack appropriately to protect during shipping. For damaged package claims see our Damage Policy below.
Please note: Shipping charges are not refundable and the return charges are the customers responsibility.
Send returns to:
Direct From Mexico Home Furnishings
7718 E. Wrightstown Rd.
Tucson, AZ 85715
Damages
Visible damages should be noted at time of delivery with the carrier. Furniture orders should be thoroughly inspected at time of delivery before signing delivery receipt. If damages are found they must be noted on the delivery receipt. All damages must be reported to us within 5 business days of receipt of shipment. All packing materials must be saved for inspection purposes. We will replace or credit you for your loss provided the above guidelines have been met.
Warranties and Handcrafted Goods
Direct from Mexico makes no warranties, neither expressed or implied, for fitness for the consumers particular use. The customer acknowledges that hand made goods are inherently imperfect and vary in size, finish and dimension. All products susceptible to pest infestation have been treated. We make every effort to inspect our goods before shipping to assure quality.
Other Information
Credit Cards:
We accept: Visa, Mastercard, American Express and Discover cards.
Correspondence:
We can be reached via Email at info@directfrommexico.com
Or by calling toll-free 1-866-234-8744.
Customer Service Hours: 8:00 am to 3:30 pm MST, Monday through Friday.
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